Privacy Policy

Welcome to Curious Candle Co ("the Website"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) and other relevant laws. By using the Website, you consent to the practices described in this policy.

1. Information We Collect

1.1. Personal Information: We may collect personal information such as your name, contact details, address, email, and payment information when you place an order on the Website.

1.2. Browsing Information: We may collect non-personal information related to your browsing activities on the Website, such as IP addresses, browser type, and pages visited. This information is used for analytical purposes to enhance the user experience.

2. How We Use Your Information

2.1. Order Processing: We use your personal information to process your orders, deliver products, and provide customer support.

2.2. Communication: We may use your contact information to send order confirmations, updates, and promotional materials if you opt to receive them.

2.3. Analytics: Non-personal information collected helps us analyse and improve our Website's performance and usability.

2.4. We do not store, process or handle any of your banking information.

3. Protection of Your Information

3.1. Security Measures: We implement technical and organisational measures to safeguard your personal information against unauthorised access, loss, or misuse.

3.2. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

4. Disclosure of Your Information

4.1. Third-Party Service Providers: We may share your information with trusted third-party service providers to assist in order fulfillment, payment processing, and communication.

4.2. Legal Requirements: We may disclose your personal information if required by law, court order, or government authority.

5. Your Rights

5.1. Access and Correction: You have the right to request access to your personal information and to request corrections if inaccuracies are identified.

5.2. Withdrawal of Consent: You can withdraw your consent for us to collect, use, and process your personal information by contacting us.

6. Cookies

6.1. Cookies are small text files that are stored on your device when you visit our Website. They help enhance your browsing experience and provide us with insights about Website usage.

7. Children's Privacy

7.1. Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

8. Changes to this Privacy Policy

8.1. We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting on the Website.

9. Contact Us

9.1. For inquiries regarding this Privacy Policy or your personal information, please contact us using the Contact form provided on the Website.

By using the Website, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with this policy, please refrain from using the Website.